Refund Policy

Last updated: 10 July 2026

Plot45's core analysis tool is free, so this policy only concerns paid plans (such as the Teacher plan). We want you to buy with confidence, and we'd rather refund you than keep money for something that isn't working for your classroom.

1. Try before you buy

Everything a student needs for a plot, and most of what a teacher needs to evaluate Plot45, is available free: you can try Plot, Sketch, and Write as long as you like before paying anything.

2. 14-day refunds on new subscriptions

If you purchase a paid plan and it isn't right for you, contact us within 14 days of first purchase and we'll refund it in full, no questions asked. Email hello@plot45.com from the address on the account, and we'll process the refund to your original payment method within 10 business days. Card purchases are made through Paddle, our Merchant of Record, and refunds on them are issued by Paddle back to the payment method you used. The same window applies to purchases made by quote and invoice, counted from the date the plan was activated.

3. Renewals

Subscription renewals are charged at the end of each billing period (automatically once card payments open; by invoice for quote-based plans). If a renewal charges when you no longer wanted the plan, contact us within 14 days of the renewal and we'll refund it, provided the renewed period hasn't been substantially used. You can cancel renewal at any time; cancelling stops future charges and your plan stays active until the end of the paid period.

4. Add-on student seats

Extra student seats added mid-year are charged pro-rata for the remainder of your plan year, and renew with the plan. Seat purchases have the same 14-day refund window as the plan itself, provided the seats haven't been put to use.

Once that window has passed, seat counts can't be reduced mid-term and no partial refund or credit is given for unused seats. To carry fewer seats into your next year, tell us before your renewal (hello@plot45.com) and the renewal is billed at the new count.

5. What isn't refundable

Beyond the windows above, payments are generally non-refundable. But if something has gone wrong (extended downtime, a billing error, a duplicate charge), tell us and we'll make it right. Statutory rights that apply to you (including under the South African Consumer Protection Act or your local consumer law) are not affected by this policy.

6. Your data after cancelling or expiry

When a paid plan ends, whether you cancelled it, were refunded, or simply did not renew it, your access to the files stored in that plan ends with it. Those files are then deleted permanently.

Please download anything you want to keep before your plan ends. Every part of Plot45 lets you save your work onto your own computer, and we recommend that you keep your own copies of anything important, at all times and on any plan.

Plot45 is software for doing practical work. It is not a file-storage or backup service, and we do not offer one. We make no promise to keep, hold or return your files after a plan ends. As set out in the Terms of Use, cloud storage is provided through third-party infrastructure that we do not control, and it is not a guaranteed archive.

7. How to reach us

All billing questions: hello@plot45.com. Include the school or account name so we can find your subscription quickly. Quotes and new plans: sales@plot45.com.